James Warren, founder of Share More Stories, explains how analyzing employee and customer stories reveals hidden patterns that surveys miss completely. His team examines 55 different emotions and traits to create emotional maps of what really drives behavior.
One compelling example: A healthcare company's "helpful" technology actually destroyed employee experience by preventing human connections with patients.
Stories reveal what data cannot. Listen or watch to learn how:
Buzzsprout: https://www.buzzsprout.com/1643821/episodes/17785486
YouTube: https://youtu.be/OYkM5XD8rAw
#DataAnalytics #EmployeeExperience #Storytelling #HumanExperience #short