Would you take a SHOWER on a plane? 🚿✈️
Definitely AgileOctober 08, 202500:01:02

Would you take a SHOWER on a plane? 🚿✈️

This wild example reveals the hidden flaw in how we think about customer experience. Dave & Peter unpack why traditional customer journey mapping might be holding us back from real innovation.

The problem? We map experiences in linear steps - check-in, boarding, takeoff, landing. But breakthrough ideas like in-flight showers don't appear on that traditional map. They require thinking beyond the obvious path.

What customer needs are you missing because of linear thinking? 🤔

Full episode: https://youtu.be/_vs7qPdurC8
🎧 https://www.buzzsprout.com/1643821/episodes/17941489

#CustomerExperience #ProductStrategy #DefinitelyMaybeAgile #CX #Innovation #CustomerJourney #UXDesign #ProductManagement
customer experience, CX, customer journey, product strategy, Innovation,